AI phone answering, booking & follow-up · Calgary, Alberta
Missed calls, unanswered messages and quiet estimates leave customers waiting. SKAIA installs Foloup for local service businesses, including auto repair and auto glass shops: Folo answers the phone 24/7, books and changes appointments, quotes from your price list and follows up by text. Start with one workflow and verify it in a measured pilot.
45 minutes. One revenue gap, one baseline, one clear next step — and if a pilot is not worth running, we will say so.
One Canadian service business, April 2025 – June 2026. Founder-reported operating results.
Foloup in 30 seconds
The problem
Demand rarely leaks out of one hole. It stalls, waits — and leaves for whoever answers first. Speeding up the front of the line does not widen the part that was already too narrow. Switch the view and watch what actually changes:
Views 2 and 3 are an illustrative flow model of the same 94 inquiries — view 1 and the operating results below are measured.
A tool bolted to the front of the line. It answers faster, so more work reaches the jam that was already full. The queue moves downstream — and the invoice stays the same.
We find which constriction is actually binding, fix that one with your team, then automate only the part that proves repeatable. If your bottleneck is not one AI solves, we will tell you.
Meet Folo
Folo is the working face of Foloup, the AI agent for local businesses. Three moments from a real working day — the operating picture Folo is built to run, installed one workflow at a time while your team stays focused on the work.
You are busy with a customer and the phone rings. Instead of voicemail, Folo picks up — day or night, in English or Korean.
The caller leaves with a booking, not a voicemail — and a text confirmation follows.
The estimate was sent two days ago. Nobody owns what happens next — so usually, nothing does.
Forgotten quotes turn back into booked jobs.
Asking for a review in person feels awkward, so reviews never accumulate — even when the work was great.
Satisfied customers build your rating on their own.
The system
Folo does not automate isolated tasks. Seven connected stages carry one customer from the first signal to the next visit — each with a defined job for the system, and a defined job for you. Pick a stage:
Ads, search, Google Business Profile, referrals
Labels where every inquiry came from, so demand is never anonymous.
Approve budget and positioning.
Booked jobs → completed jobs → collected revenue → profit you can measure
The part of your business that answers when nobody can. Folo picks up the phone 24/7 in English or Korean, books and changes appointments and quotes from your price list; texts and forms land in the same queue. Replies stay inside your prices, hours and rules — and hand off the moment a conversation needs a person.
Booking against real capacity, not an empty grid. Staff hours, service durations and remaining openings are checked before any time is promised to a customer.
One person, one record — however they reached you. Visits, bookings and service history on a single identity, so follow-up knows what booking knew.
Nothing goes quiet because a person got busy. Follow-ups are drafted with the customer’s context, held for your approval, then released on schedule — every send and reply recorded.
Coupons, memberships and certificates tied to the service history that earned them — tracked to the customer who redeems them, not lost in a drawer.
Which campaign produced a booking — not which produced a click. Ad spend read against booked and completed work, so you can see Foloup earning its keep.
Foloup is set up with your team against your real services and real capacity, in about 30 minutes of onboarding: channels connected, rules set, both paths tested before a single customer sees it. Under the hood sits Memory — your prices, policies and products — so every answer Folo gives is grounded in how your business actually runs. It answers the phone in English or Korean, and speaks KakaoTalk natively.
Status, stated plainly: Foloup is in pilot-stage delivery. AI phone answering is available on Growth and above, on a dedicated Foloup number; messaging and booking modules are installed and verified step by step. That is exactly why every engagement starts as a measured pilot: your workflow is tested against a baseline before it carries real customers.
Goals, pricing, sensitive messages — and anything legal, safety-related or irreversible. Folo never invents a policy.
Install, testing, monitoring, exceptions, attribution and improvement. Trustworthy autonomy — not blind automation.
Captures signals, answers inside your rules, books against live capacity, flags overdue follow-up and reports outcomes you can audit.
Foloup, in the wild
Folo talks a good game, so here is its desk. These are live screens from the Foloup admin dashboard — the same operating surface installed with pilot businesses: bookings, campaigns, customers, revenue and the company memory the AI answers from, all on one record.
Foloup at work: the SMS Follow-up dashboard on the laptop, with the Foloup mobile app alongside it — Folo listening, ready to take the next follow-up.
Bookings. Booking and quote requests from every connected website form land in one shared inbox. Each form becomes a category — service booking, quote request, general inquiry — that flows straight into SMS and email follow-up.
Live dashboard screens from the Foloup admin build; the workspace data shown is illustrative.
Operating proof · Apr 2025 – Jun 2026
Henry Kim’s reported operating work at Saskatoon Auto Connection provides context for these workflows. These historical results are founder-reported operating experience, not independently verified Foloup customer outcomes.
Customers compare quotes before they commit to a time.
lead-to-booking — target was 20%
The constraint was quote speed and follow-up — exactly where Folo sits.
Customers book directly. Marketing started March 2026.
completion rate
Here the constraint was capacity — matching demand to a live schedule.
Founder-reported operating results during Henry Kim’s tenure as sole marketing and growth owner. These are founder operating-background figures, not Foloup product results or paid-pilot outcomes.
Want to see where your business is losing customers?
Get a free check-up →How we start
No website rebuild, no CRM replacement, no unlimited custom development. One location, one workflow, one baseline — then a continue-or-stop decision on real numbers.
You keep: Revenue Leak Map · configured workflow · baseline & outcome report · exception log · commercial recommendation.
Diagnose → prove → install
Diagnose one revenue gap, install one workflow, and measure it for 30 days.
Services, policies, schedule, CRM, channels, Memory wiki and testing — your business, configured properly.
Pilot credit −$1,500 → you pay $1,500
For the first ten partners who agree to a case study and the use of their logo.
Start small. Scale when it pays. One plan per organization.
| Features & limits | Starter$297/mo | Best valueGrowth$597/mo | Pro$897/mo | EnterpriseCustom |
|---|---|---|---|---|
| Connected websites | 1 | 3 | 10 | Unlimited + chains |
| SMS Follow-up | ✓ | ✓ | ✓ | ✓ |
| AI phone answeringdedicated Foloup number, 24/7, English & Korean | — | ✓ | ✓ | ✓ |
| Email follow-up | — | ✓ | ✓ | ✓ |
| KakaoTalk | — | ✓ | ✓ | ✓ |
| Marketplace | — | ✓ | ✓ | ✓ |
| Blog | — | ✓ | ✓ | ✓ |
| CRM | — | ✓ | ✓ | ✓ |
| Memory wiki | Basic | Full | Full | Full |
| KPI Dash | — | — | ✓ | ✓ |
| Custom-built sections | — | — | 3 per year | Custom |
| AI credits / day | 300 | 1,000 | 3,000 | Custom |
| External sends / dayemail + SMS + KakaoTalk, 1 unit each | 200 | 600 | 2,000 | Custom |
| Storage | 10 GB | 50 GB | 200 GB | Custom |
| Support | Standard | Standard | Priority | Dedicated |
All amounts in CAD. Monthly plans are billed per organization.
Built for any local business that runs on inquiries, bookings and repeat customers — clinics · salons · studios · trades · repair · restaurants · retail and more. Starting in Calgary and Saskatchewan.
Sounds like a fit? Pick a time — it takes a minute.
Get a free check-up →Who builds it
Founder, SKAIA Inc. — Calgary, Alberta. Nearly 25 years converting attention into demand: media production, a ~50-person PR and marketing agency, then Canadian retail operations and SaaS. Canada forced the harder question — how demand actually becomes revenue. So he became a builder, because the operating problems demanded it.
INDUSTRIES & FOLLOW-UP WORKFLOWS
Explore auto repair follow up software, auto glass lead follow up, estimate follow-up and customer reactivation. Each guide explains the workflow, who it fits and what to verify before a pilot.
Foloup AI phone answering for Calgary service businesses: a dedicated number, English or Korean, booking and staff transfer. Growth CAD 597/month; pilot setup.
Explore the workflow ↗FOLOUP FOR AUTO REPAIRFoloup answers calls on a dedicated number, books service appointments and follows up on estimates. AI reception on Growth from CAD 597/month; Calgary pilot setup.
Explore the workflow ↗FOLOUP FOR AUTO GLASSFoloup for auto glass missed-call text back, windshield quote follow-up and booking handoffs. Compare SMS follow-up with AI phone answering and check your phone setup.
Explore the workflow ↗ESTIMATE FOLLOW-UPTurn an open estimate into a clear next conversation. Explore auto repair estimate follow-up, approved replies and booking handoffs with a measured Foloup pilot.
Explore the workflow ↗RETURN VISITSPlan relevant customer reactivation and auto service reminders around service history, contact preferences and an explicit next step. Explore a scoped Foloup pilot.
Explore the workflow ↗Read the evidence and operating playbooks →
AI phone answering and text follow-up: a buyer’s comparison checklist →
Choosing software for a Calgary service shop? Compare booking, follow-up and setup requirements →
Next step
Tell us a little about your business. We’ll look at where customers are slipping away, what fixing it is worth, and whether a 30-day pilot makes sense — free, no pressure. If it doesn’t, we’ll say so, and you still keep the map.
+1 587-324-7999 · henry@skaia.ca
Consultation: Monday–Friday, 9:00 AM–6:00 PM (Mountain Time). Closed weekends.
On-site consultation and workflow setup in Calgary and Edmonton.
