AI phone answering: Folo answers calls, books, reschedules and quotes from your price list

What it does

Foloup AI phone answering means Folo, the Foloup assistant, picks up the phone when your team cannot. It is AI phone answering for local businesses that run on bookings: auto repair and auto glass shops first, and other service businesses that book by appointment.

• 24/7 call answering on a dedicated Foloup phone number, including evenings, weekends and busy hours.
• English or Korean: the caller can speak either language.
• Book appointments by phone: Folo collects the service, vehicle or job details and preferred time, checks the Work Calendar for real remaining capacity, and confirms only a time that fits.
• Change an existing booking: the caller is matched to their customer record, and Folo moves the appointment to another open time.
• Price guidance from your price list: Folo quotes only prices you have approved in your price list. If a service is not on the list or needs an inspection first, it says so and offers a booking or a person instead of guessing.
• Transfer to a person: a caller can ask for staff at any time, and calls outside your rules are handed to your team.
• Call record and summary: every call is saved with a summary on the customer record, so the next person does not start over.
• Text follow-up after the call: a confirmation or the details discussed can follow by SMS.

Availability and status

• Included on the Growth, Pro and Enterprise plans; not included on Starter. See Monthly plans.
• Delivered through a measured 30-day pilot: the number, greeting, price list and transfer rules are configured with your team and tested before real customers call.
• AI phone answering is a new Foloup capability. Results will be published only from measured pilots with a baseline.

How it differs from missed-call text back

Missed-call text back sends a text after a call to your existing line goes unanswered; it depends on your phone provider and does not answer that call. AI phone answering is a live conversation on the dedicated Foloup number. Many shops publish the Foloup number on their website, Google Business Profile and ads, and keep their existing line for staff.

What it will not do

• Answer your existing phone line. It answers the dedicated Foloup number.
• Diagnose a vehicle or decide what work is needed.
• Quote prices that are not on your approved price list, or promise a final price where inspection is required.
• Replace staff judgement on exceptions, complaints, insurance or anything irreversible.

Setting it up in a pilot

1. Choose the dedicated Foloup number and where you will publish it.

2. Write the greeting, hours wording and the services Folo may book.

3. Load the approved price list and the services that need an inspection before a price.

4. Set staff capacity and service durations in the Work Calendar.

5. Set the transfer number and the cases that always go to a person.

6. Test calls: a new booking, a change to an existing booking, a listed price question, an unlisted price question, a request for a person and a call in Korean.

Before you go live

• Make sure callers are told they are speaking with an AI assistant and that calls are recorded and summarized, in line with your privacy obligations. See Customer follow-up software in Canada.
• Review the first week of call summaries with your team.
• Measure calls answered, bookings and changes made by phone, transfers and unresolved calls against the pilot baseline.

Common questions

Is Foloup an AI receptionist for auto repair shops? For phone calls, yes: on the Growth plan and above, Folo answers calls, books and reschedules appointments and gives price guidance from your list. It works alongside your service advisors rather than replacing them.

Can it answer in Korean? Yes. Callers can speak English or Korean.

What happens when Folo cannot help? It transfers the call to your staff or records the request with a summary so a person can follow up.

What is Foloup? · Booking Assistant · AI phone answering and text follow-up: comparison checklist · Talk to SKAIA